Terms of service

Welcome to Nocturno™!

Please read these Terms of Service carefully before using our website or placing an order.

By accessing our website or purchasing our products, you agree to the terms and conditions outlined below, including our Return Policy, Shipping Policy, and Privacy Policy.

If you do not agree with these terms, please refrain from using our website or making a purchase.

1. General Conditions

By using our website, you confirm that you are at least the age of majority in your country or state of residence, or that you have the necessary legal consent to make a purchase.

We reserve the right to refuse, limit, or cancel orders where reasonably necessary, including cases involving:

  • Suspected fraudulent or unauthorized transactions.

  • Incorrect or incomplete customer information.

  • Product availability or inventory limitations.

  • Suspected misuse of promotional offers.

  • Unauthorized resale or commercial purchasing.

  • Violations of these Terms of Service.

We may restrict access to our website if these terms are violated.

2. Products & Product Information

Nocturno™ offers ergonomic pillows and other consumer products.

We make every effort to display product descriptions, images, specifications, and colors as accurately as possible.

However, slight variations in color, texture, appearance, or packaging may occur due to manufacturing processes, photography, lighting, or screen settings.

Such variations do not affect your rights if a product materially differs from its description.

We reserve the right to:

  • Modify product descriptions and specifications.

  • Limit product quantities.

  • Discontinue products without prior notice.

  • Introduce new products or collections.

  • Restrict sales to certain geographic locations.

Products are intended to be used according to their descriptions and any provided care instructions.

3. Pricing & Payments

All prices are displayed in the currency indicated on our website.

Product prices may change without prior notice.

Promotional offers, discounts, and bundle prices may be available for limited periods.

The final purchase price, including applicable taxes, delivery charges, and any selected additional services, will be displayed before completing checkout.

By placing an order, you authorize the selected payment method to be charged for the amount shown at checkout.

Payments are processed through third-party payment service providers.

We reserve the right to correct pricing errors or inaccuracies. If an error affects an order, we may contact the customer to confirm the corrected details or cancel the affected order and issue an appropriate refund.

Any applicable taxes or fees will be handled in accordance with relevant laws.

4. Promotional Offers & Discounts

From time to time, we may offer promotional prices, discount codes, special bundles, and limited-time offers.

Unless otherwise stated:

  • Promotional offers cannot be combined.

  • Discount codes apply only to eligible products.

  • Offers may be limited by quantity, availability, or expiration date.

  • Discounts cannot be applied retroactively to previously completed purchases.

We reserve the right to suspend or withdraw promotional offers for future orders or cancel orders involving fraudulent or unauthorized promotional activity.

5. Order Acceptance & Confirmation

After placing an order, you will receive an order confirmation at the email address provided during checkout.

All orders are subject to payment verification, product availability, and order processing.

We may contact you if additional information is required to complete your order.

If an order cannot be fulfilled, we will notify you and issue the appropriate refund.

Customers are responsible for providing accurate:

  • Full name.

  • Shipping address.

  • Billing information.

  • Contact details.

  • Email address.

Incorrect or incomplete information may cause shipping delays or delivery difficulties.

6. Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, and circumstances outside our reasonable control.

Orders may be shipped through third-party fulfillment partners.

Customers are responsible for ensuring their shipping details are accurate before submitting an order.

If incorrect or incomplete information results in a failed delivery, additional shipping charges may apply where permitted by law.

For detailed information about shipping times, delivery procedures, and applicable charges, please review our Shipping Policy.

Nothing in this section limits any mandatory rights relating to delayed, damaged, or undelivered orders.

7. Returns & Refunds

We offer a 60-Day Return Policy for eligible products purchased directly from our website.

All returns, exchanges, and refund requests are subject to the conditions described in our Return Policy.

To request a return, customers must contact our support team within the applicable return period.

Returns require prior authorization through our return procedure.

Products returned without authorization or without the required information may not qualify for voluntary refunds.

Eligibility may depend on:

  • Product condition.

  • Original packaging.

  • Signs of use or damage.

  • Compliance with the return procedure.

  • Applicable refund deadlines.

Refund amounts may vary according to the date of the return request and the condition of the returned product.

Please note that shipping costs are not refundable, except where specified in our Return Policy or required by applicable law.

For complete details, please review our Return Policy.

8. Product Warranty

The optional 2-Year Limited Product Warranty applies only to customers who have purchased this coverage.

The warranty applies to manufacturing and structural defects covered by the applicable warranty conditions.

The warranty does not generally cover:

  • Normal wear and tear.

  • Improper use or handling.

  • Accidental damage.

  • Neglect or improper maintenance.

  • Normal changes in materials resulting from regular use.

  • Personal comfort preferences.

Warranty claims are reviewed according to the conditions described in the Product Warranty section of our Return Policy.

Approved claims may qualify for replacement, exchange, refund, or another applicable remedy.

Nothing in this section limits mandatory consumer rights.

9. Optional Products & Services

Certain optional products or additional services may be offered during checkout.

These may include shipping-related protection or other optional service plans.

Any applicable fees, benefits, coverage conditions, and limitations will be presented before purchase.

Optional services are not required unless expressly stated as part of a particular offer.

Once an optional service has been activated or made available, its fee may be non-refundable in accordance with its applicable terms and permitted by law.

Returning a physical product does not automatically cancel a separately purchased service.

For additional information, please refer to our Return Policy and any applicable service terms.

10. Order Cancellations

If you wish to cancel an order, please contact our customer support team as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched.

Once an order has entered fulfillment or shipment, cancellation may no longer be possible through the normal order-processing system.

In such cases, the applicable Return Policy and any mandatory cancellation rights will apply.

11. Product Use & Disclaimer

Nocturno™ products are designed for comfort and everyday use.

Individual experiences may vary depending on personal preferences, sleeping habits, and physical characteristics.

Our products are not intended to diagnose, treat, cure, or prevent medical conditions.

Information provided on our website is for general product and informational purposes and should not replace professional medical advice.

We do not guarantee specific health, therapeutic, or sleep-related outcomes.

Customers are responsible for using and maintaining products according to their intended purpose and care instructions.

This section does not exclude liability or remedies that cannot legally be limited.

12. Website Information & Accuracy

We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.

However, occasional errors or omissions may occur regarding:

  • Product descriptions.

  • Pricing.

  • Promotional offers.

  • Availability.

  • Shipping estimates.

  • Website content.

We reserve the right to correct inaccuracies and update website information when necessary.

Corrections affecting existing orders will be handled in accordance with applicable law.

13. Prohibited Uses

You agree not to use our website for unlawful, fraudulent, or unauthorized purposes.

The following activities are prohibited:

  • Providing false or misleading information.

  • Attempting fraudulent purchases.

  • Using stolen or unauthorized payment information.

  • Copying or distributing website content without permission.

  • Interfering with website security or functionality.

  • Uploading malicious software or harmful code.

  • Attempting unauthorized access to customer or business information.

  • Using our website to violate applicable laws or third-party rights.

We reserve the right to restrict website access or cancel affected orders where permitted by law.

14. Intellectual Property

All original content displayed on our website, including product photography, graphics, text, logos, designs, and other brand materials, belongs to Nocturno™ or its respective owners and licensors.

Unauthorized reproduction, distribution, modification, or commercial use of protected materials is prohibited.

The purchase of a product does not grant ownership of any intellectual property associated with the brand.

15. Customer Reviews & Feedback

Customers may submit reviews, comments, or feedback regarding our products and services.

By submitting content for publication, you confirm that you have the right to share it and that it does not violate any third-party rights.

We may moderate or remove content that is fraudulent, unlawful, abusive, misleading, or otherwise violates these Terms.

We may display customer-submitted reviews or feedback with appropriate permission and in accordance with applicable law.

We do not guarantee that all submitted feedback will be published.

16. Third-Party Services & Links

Our website may contain links to independent third-party websites or services.

These websites may operate under their own terms, privacy policies, and business practices.

We are not responsible for independently operated third-party content or services outside our control, except where applicable law provides otherwise.

We recommend reviewing the relevant terms before using external services.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Nocturno™ will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

We are not responsible for losses resulting from unauthorized website use, customer misuse of products, or events outside our reasonable control, except where applicable law establishes responsibility.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, defective products, personal injury, or other matters where such exclusion is prohibited by law.

Customers retain all mandatory consumer protection rights.

18. Indemnification

To the extent permitted by applicable law, you agree to compensate us for reasonable losses or claims arising directly from your unlawful use of our website, violation of third-party rights, or material breach of these Terms.

This provision does not apply to claims resulting from our own wrongful conduct or restrict non-waivable consumer rights.

19. Privacy & Personal Information

Your personal information is collected and processed in accordance with our Privacy Policy.

Information may be used to process orders, provide customer support, arrange deliveries, and maintain the security of transactions.

For further details regarding the use of personal information, please review our Privacy Policy.

20. Governing Law

These Terms of Service are governed by the applicable laws of the State of Wyoming, United States, to the extent permitted by law.

Mandatory consumer protection laws that apply to customers in other jurisdictions remain unaffected.

21. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service when necessary.

The latest version will be available on this page.

Changes will generally apply to future website use and purchases.

Any changes affecting previously accepted orders will be handled in accordance with applicable law and the terms agreed at the time of purchase.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

23. Contact Information

For questions regarding these Terms of Service, orders, products, or customer support, please contact us at:

Brand: Nocturno™

Operated by: Phiera LLC

Registered in: Wyoming, United States

Email: contact@getnocturno.com

Nocturno™ — Own the Night