Shipping policy

At Nocturno™, we aim to provide reliable and convenient delivery for every order. Please review the shipping information below before placing your order.

1. Shipping & Delivery

We offer international shipping to supported destinations worldwide.

Orders may be fulfilled through our international fulfillment partners and trusted shipping providers.

Shipping availability, delivery options, and applicable charges may vary depending on the destination.

Available shipping destinations and applicable delivery charges are displayed during checkout.

2. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Please note:

  • Business days exclude weekends and public holidays.

  • Orders placed during weekends or holidays may be processed on the next business day.

  • Processing times may vary during promotional periods, holidays, or periods of increased order volume.

  • Orders may require additional verification before shipment.

Once your order has been dispatched, you will receive a shipping confirmation email.

3. Estimated Delivery Times

Estimated transit times depend on the destination, shipping method, and carrier.

Destination Estimated Transit Time
United States 9–12 business days
Australia 7–12 business days
Other international destinations Varies by destination and available shipping service

Delivery estimates refer to the time after dispatch and do not include order-processing time.

For other international destinations, estimated shipping times will be communicated based on the available shipping service.

Please note that delivery times are estimates and may be affected by circumstances beyond our reasonable control.

These may include carrier delays, customs procedures, adverse weather, holidays, or transportation disruptions.

4. Shipping Costs

Shipping and handling charges, if applicable, are calculated and displayed during checkout before order confirmation.

The final shipping cost may depend on:

  • Delivery destination.

  • Selected shipping method.

  • Order size and package weight.

  • Available promotional shipping offers.

Where free shipping is offered, the applicable conditions will be displayed on our website or during checkout.

Please note that shipping costs are not refundable, except as specified in our Return Policy or required by applicable law.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing the available tracking information.

You can track your shipment through the tracking link provided in the email or through the relevant carrier's tracking system.

Please note:

  • Tracking information may not become available immediately after dispatch.

  • Tracking updates are provided by the shipping carrier.

  • Tracking status updates may occasionally be delayed.

  • Some international shipments may be transferred between carriers during transit.

If your tracking information has not updated for an extended period, please contact our support team.

6. Shipping Carriers

We work with third-party shipping and fulfillment providers to deliver orders.

The shipping carrier may vary depending on your delivery address, package characteristics, and available shipping services.

Some orders may be transferred to local delivery partners for final delivery.

We reserve the right to select or change the shipping carrier where reasonably necessary, provided that the applicable delivery obligations are maintained.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify your:

  • Full name.

  • Street address and apartment number, where applicable.

  • City, state, and postal code.

  • Contact information.

If you notice an error after placing an order, please contact us as soon as possible at contact@getnocturno.com.

We will make reasonable efforts to correct the information before dispatch.

Address changes may not be possible once an order has been processed or shipped.

Undeliverable Packages

If a package cannot be delivered because of incorrect or incomplete information supplied by the customer:

  • The package may be returned to the sender or fulfillment facility.

  • Additional shipping charges may apply for another delivery attempt.

  • Any eligible refund will be handled according to our Return Policy and applicable law.

We are not responsible for additional delivery expenses directly caused by inaccurate information supplied by the customer, except where applicable law provides otherwise.

8. Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected delivery period, please contact our support team.

We may investigate the shipment with the relevant carrier or fulfillment partner.

Packages Lost During Transit

If an order is confirmed lost before successful delivery, we will review the shipment and provide an appropriate resolution, which may include replacement or refund in accordance with applicable law.

Packages Marked as Delivered

If your tracking information shows that a package was delivered but you cannot locate it:

  1. Check the delivery location and surrounding area.

  2. Confirm that the shipping address was entered correctly.

  3. Check whether the package was received by another person at the address.

  4. Contact the shipping carrier for additional delivery information.

  5. Contact our support team if the package remains missing.

We may request supporting information and investigate the reported non-delivery before determining the appropriate resolution.

A carrier's delivery confirmation may be considered as part of the investigation but does not automatically remove any mandatory rights relating to non-delivery.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Include:

  • Your order number.

  • A brief description of the damage.

  • Clear photographs of the damaged product and packaging, where reasonably available.

Our team will review the information and provide further instructions.

Depending on the circumstances and applicable law, eligible claims may be resolved through replacement, refund, or another appropriate remedy.

Please do not return damaged products without contacting our support team first.

10. Refused Deliveries & Failed Delivery Attempts

Customers should contact our support team before refusing delivery or requesting the return of a shipment.

Refusing delivery does not automatically qualify an order for a refund.

If a package is refused or returned because the recipient is unavailable, provides incorrect information, or declines delivery without a valid reason, additional delivery or return-related expenses may apply where permitted by law.

Unauthorized returns and refused deliveries are subject to the applicable conditions of our Return Policy.

Nothing in this section limits mandatory consumer cancellation, delivery, or refund rights.

11. Customs, Duties & International Shipping

International shipments may be subject to customs inspections, import regulations, and other procedures imposed by the destination country.

Depending on the shipping arrangement and destination, additional import duties or taxes may apply.

Any customer responsibility for such charges will be communicated as required by applicable law.

Customs procedures may affect delivery times.

Customers are responsible for complying with applicable import requirements in their destination country.

12. Shipping Delays

Although we aim to dispatch and deliver orders within the estimated timeframes, occasional delays may occur.

Possible causes include:

  • High order volume.

  • Carrier or transportation disruptions.

  • Customs inspections.

  • Severe weather.

  • Public holidays.

  • Supply or fulfillment interruptions.

  • Other events beyond our reasonable control.

If we become unable to dispatch an order within the promised shipment period, we will notify the customer and provide the applicable options regarding delayed shipment, cancellation, or refund as required by law.

If you have concerns about a delayed order, please contact our support team.

13. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before the order has been processed or dispatched.

Once an order has shipped, changes may no longer be possible.

In such cases, the applicable Return Policy and any mandatory cancellation rights will apply.

14. Optional Shipping Protection

Where available, customers may choose to purchase optional shipping-related protection during checkout.

Any applicable fees, coverage details, exclusions, claim requirements, and service conditions will be provided before purchase.

Optional Shipping Protection is separate from the standard shipping service and does not replace any mandatory rights concerning delivery, damaged products, or missing goods.

Please refer to the applicable protection terms for details of any additional coverage.

15. Returns & Refunds

If you wish to return a delivered product, please review our 60-Day Return Policy.

Customers must follow the applicable return authorization procedure before sending products back.

Return shipping costs for voluntary change-of-mind returns are the customer's responsibility.

Original standard delivery costs are refundable for eligible returns requested within the first 14 days where specified in our Return Policy.

For eligible returns requested after 14 days but within 60 days, original shipping fees are non-refundable.

Additional legal refund or cancellation rights remain unaffected.

16. Contact Information

For questions regarding shipping, tracking, delivery, or order-related issues, please contact:

Brand: Nocturno™

Operated by: Phiera LLC

Registered in: Wyoming, United States

Email: contact@getnocturno.com

Nocturno™ — Own the Night